What kind of personal data do we collect?
In order to provide the best possible products and services to our customer’s we need to process certain information. A&S Landscape Ltd only ask for details that will genuinely help us to deliver these products and services, such as your name, job role, and contact details; including but not limited to: telephone number, email address, first and last name.
We may also collect information regarding your website activity and visits in order to further enhance your customer experience.
How do we use your personal data?
We use data collected via our website to help us to improve your experience when using our website, for example by analysing your recent search trends to help us present recently viewed products. If you are a customer, we may use data from your use of our websites to enhance other aspects of our communications with you, for example email communications.
Who do we share your personal data with?
No details obtained from our website will be processed outside of A&S Landscape Ltd. Any data used to process and target specific information to you will be done so using a A&S Landscape Ltd managed system.
How do we safeguard your personal data?
We care about protecting your information. That’s why we put in place appropriate measures that are designed to prevent unauthorised access to, and misuse of, your personal data.
Those processes include but are not limited to; encrypted server access, laptop devices are encrypted, all antivirus and gateway security settings are up to date and monitored.
How long do we keep your personal data for?
If we have not had or attempted meaningful contact with you for a period of five years, we will remove your personal data from our systems unless we believe another processing requirement, such as legal, legitimate interest or contractual regulation requires us to retain it.
How can you access, amend or take back the personal data that you have given to us?
If we are holding or using your personal information, you may change your mind at any time by writing to Marketing Department, A&S Landscape Ltd, March Way, Battlefield Enterprise Park, Shrewsbury, SY1 3JE or emailing us at [email protected] we will process the restriction of use in our marketing communications or removal of your personal information within 10 days, sometimes sooner. Please note that we may keep a record of your communications to help us resolve any issues which you raise.
Right to object
If we are using your data because we deem it necessary for our legitimate interests to do so, and you do not agree, you have the right to object. We will respond to your request within 30 days (although we may be allowed to extend this period in certain cases). Generally, we will only disagree with you if certain limited conditions apply.
Right to erasure
In certain situations you have the right to request us to “erase” your personal data. We will respond to your request within a maximum of 30 days and will only disagree with you if certain limited conditions apply. If we do agree to your request, we will remove your data. We will assume that you would prefer us to keep a note of your name on our system as a person who would prefer not to be contacted by A&S Landscape Ltd as this will ensure that we can minimise the future risk of your data being resubmitted and used in the future. If you would prefer that this is not the case please let us know.
Any data within the e-marketing system will be moved to a supressed list and be unable to be resubmitted for direct marketing use without prior agreement from you.
Right to lodge a complaint
You have the right to lodge a complaint with details of which can be found here.
How can I unsubscribe from all or individual types of direct marketing?
All e-marketing communications sent by A&S Landscape Ltd using our third party e-marketing software will contain an unsubscribe button. Any emails sent to you using one of our outlook email addresses can be directly replied to or you can forward the email to [email protected] in order to request you are removed from future direct marketing email communications.
A request can be made with the person whom you are directly on the phone with at the time, and they will process this request in our centralised CRM system. If you are unsure as to whether you are registered on our systems for telephone marketing and wish to remove your details you can contact us either on email; [email protected] or by telephone on 01743 444100. Your details will be updated within 5 working days or sooner.
If you would like to remove your personal details to prevent receiving postal marketing communications you can email your request to [email protected] or telephone 01743 444100. Your details will be updated within 5 working days or sooner.
What are cookies, how do we use them and how to opt out?
- A “cookie” is a bite-sized piece of data that is stored on your computer’s hard drive. They are used by nearly all websites and do not harm your system.
- If you want to check or change what types of cookies you accept or opt out from cookies being used in the ways mentioned above, this can usually be altered within your browser settings.
- Most web browsers will automatically accept cookies but if you would rather we didn’t collect data you can choose to reject some or all cookies in your browser’s privacy settings. Please be advised that rejecting all cookies means that you may not be able to use all functions of our website.